333ok Privacy Policy

Introduction and Scope

This Privacy Policy applies to all individuals who use 333ok's website and services. In accordance with the policies set out here, we are responsible for collecting, storing, processing, and protecting your personal information. When you register on our platform, log in, or use any of our services, you are considered to have accepted the terms of this policy.

333ok is committed to creating a safe and transparent environment for users in Bangladesh. You can learn more about us on our About Us page. This policy may be updated from time to time, and we will notify you appropriately if any changes are made.

What Information We Collect

333ok collects only the information that is essential for providing services, verifying identity, and processing financial transactions. A detailed description of the information collected is given below:

2.1 Information You Provide Directly

• Full name, date of birth, and national ID number (for KYC verification)
• Email address and mobile number
• Username and password provided at account creation (stored in encrypted form)
• Mobile banking account details used for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
• Any messages or complaints you send to us

2.2 Information Collected Automatically

• IP address, browser type and version
• Device operating system and model information
• Time of site access, how long you stayed on each page, and your navigation path
• Cookie and session data (see details below)
• Game play history and betting records

2.3 Information Received from Third Parties

Where necessary for identity verification or fraud prevention, we may receive information from trusted verification services. This process is fully secure and only the necessary information is exchanged.

Purpose of Using Your Information

Collected information is used only for specific and legitimate purposes. 333ok never uses your information for unrelated reasons.

1. Account Management: For registration, login, password recovery, and account security.
2. Identity Verification (KYC): To confirm the user's age, identity, and source of funds. Confirming that users are 21+ is an integral part of this process.
3. Financial Transactions: To accept deposits, process withdrawals, and maintain transaction records.
4. Customer Support: To respond to your queries through 24/7 live chat and email support.
5. Fraud Prevention: To detect unusual transactions or account activity and protect your account.
6. Service Improvement: To analyse user experience and improve the platform.
7. Promotional Communications: If you have consented to receive notifications, to send you information about bonuses and offers.
8. Responsible Gaming: To identify risky behaviour and take appropriate action in accordance with our Responsible Gaming Policy.

Data Storage and Security

333ok has implemented industry-standard technical and organisational measures to protect your information.

4.1 Encryption and Security Technology

All data transmission on our platform is encrypted using SSL (Secure Socket Layer) technology. Passwords are never stored in plain form — they are secured using strong hashing algorithms. Servers undergo regular security audits.

4.2 Data Retention Period

All necessary information is stored for as long as your account remains active. Even after an account is closed or deactivated, certain data (particularly financial records) will be retained for the applicable period to meet legal requirements.

4.3 Access Control

Only authorised staff may access your information, and only when required for specific tasks. All staff are bound by strict confidentiality agreements.

Data Sharing and Third Parties

333ok never sells or discloses your personal information without authorisation. However, information may be shared to a limited extent in the following specific circumstances:

• Payment Processors: Only the necessary financial information is shared with mobile banking services such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Verification Services: The minimum required information is shared with trusted third parties for KYC and identity verification.
• Legal Obligations: Information may be provided in response to a court order or a lawful request from a government authority.
• Fraud Prevention: Limited information may be exchanged with other organisations to prevent organised fraud or money laundering.

All third parties with whom information is shared are contractually bound to comply with our privacy standards.

Cookies and Tracking Technology

Cookies and similar technologies are used on the 333ok website. Cookies are small data files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions and security. Disabling these will prevent the site from functioning properly.
• Functional Cookies: To remember your language preference, display settings, and other preferences.
• Analytics Cookies: To understand which parts of the site are used most and to improve our services.

6.2 Cookie Controls

You can disable non-essential cookies at any time from your browser settings. Please note that disabling certain cookies may affect some features of the platform.

Your Rights

As a 333ok user, you have the following rights over your own information:

1. Right to Access: You may request to know what information we hold about you.
2. Right to Rectification: You may request correction of any inaccuracies in your information.
3. Right to Erasure: In certain circumstances you may request deletion of your information, though complete deletion may not be possible where legal or contractual obligations apply.
4. Right to Object to Processing: You may object to your information being used for marketing or profiling purposes.
5. Right to Withdraw Consent: You may withdraw at any time the consent you gave to receive promotional notifications.
6. Right to Data Portability: You may request a structured copy of your information.

To exercise these rights, contact our customer support team directly via live chat or email. If you have further questions about us, see the FAQ page.

Minors and Age Verification

333ok strictly enforces a 21+ age policy. Our services are only for individuals aged 21 or over. Age is verified at registration, and additional proof may be requested in cases of doubt.

If we become aware that information relating to a minor has come under our control, that account will be closed immediately and the associated information will be deleted.

International Data Transfer

Our servers and service providers may be located in various countries. If your information is processed outside Bangladesh, the same level of protection as our own standards is ensured there. Our agreements with third-party service providers include clear data protection obligations.

Policy Changes and Notification

333ok reserves the right to amend this Privacy Policy when necessary. If significant changes are made, we will notify you in the following ways:

• Displaying a clear notice on the site
• Sending a message to your registered email
• Seeking consent when you log in to your account

Continuing to use the platform after any changes constitutes your agreement to the updated policy. This policy and our Terms and Conditions together govern the relationship between you and 333ok.

Contact and Complaints

For any questions, concerns, or complaints regarding this Privacy Policy, please contact us:

• 24/7 Live Chat — directly from any page on the site
• Email: [email protected]

Our team can assist in both Bengali and English. We aim to provide an initial response within seven business days of receiving a complaint.